📚 AmanahAgent Docs
API Playground

Support & Resources

Get help with AmanahAgent, access resources, and connect with our support team and developer community.

Support Channels

💬

Live Chat Support

Get instant help from our support team

Availability:24/7 for Pro & Enterprise
Response Time:< 2 minutes
Languages:English, Arabic, French
📧

Email Support

Detailed technical assistance via email

General Support:support@amanahagent.cloud
Technical Issues:tech@amanahagent.cloud
Response Time:< 4 hours
Send Email
💼

Enterprise Support

Dedicated support for enterprise customers

Dedicated Manager:✓ Included
SLA:99.9% uptime
Priority:Highest
Contact Sales
👥

Community Forum

Connect with other developers and share knowledge

Active Members:15,000+
Topics:API, SDKs, Integrations
Response:Community-driven
Join Community

Service Level Agreements (SLA)

PlanSupport HoursResponse TimeChannelsSLA
FreeBusiness Hours (9 AM - 6 PM UTC)48 hoursEmail, CommunityBest Effort
Pro24/74 hoursEmail, Chat, Community99.5% uptime
Enterprise24/71 hour (Critical: 15 min)Phone, Email, Chat, Dedicated Manager99.9% uptime

📋 Issue Priority Levels

Critical (P1)

  • Service completely unavailable
  • Data loss or corruption
  • Security breach
  • Response: 15 minutes (Enterprise)

High (P2)

  • Significant feature not working
  • Performance severely degraded
  • Affecting multiple users
  • Response: 1-4 hours

Medium (P3)

  • Minor functionality issues
  • Workaround available
  • Single user affected
  • Response: 4-24 hours

Low (P4)

  • Feature requests
  • General questions
  • Documentation updates
  • Response: 24-48 hours

Troubleshooting Guides

Common API Issues

❌ 401 Unauthorized

Cause: Invalid or missing API key

Solution:

  • Verify your API key is correct and properly formatted
  • Ensure you're using the Authorization header: Bearer YOUR_API_KEY
  • Check if your API key has been revoked or expired
  • Make sure you're using the correct environment (production vs. sandbox)

⚠️ 429 Rate Limited

Cause: Too many requests sent too quickly

Solution:

  • Implement exponential backoff retry logic
  • Check the Retry-After header for wait time
  • Consider upgrading your plan for higher rate limits
  • Use webhooks instead of polling for real-time updates

🔄 Messages Not Delivering

Common Causes:

  • Recipient's phone number format is incorrect
  • Recipient has blocked your WhatsApp Business number
  • WhatsApp Business API rate limits exceeded
  • Message content violates WhatsApp policies

Solution:

  • Verify phone number format includes country code (e.g., +1234567890)
  • Check message status using GET /messages/{message_id}
  • Review WhatsApp Business messaging policies
  • Ensure your template messages are approved

📎 Media Upload Failed

Common Causes:

  • File size exceeds 16MB limit
  • Unsupported file format
  • Network timeout during upload
  • Corrupted file

Solution:

  • Compress files to under 16MB
  • Use supported formats: JPG, PNG, MP4, PDF, etc.
  • Implement retry logic with exponential backoff
  • Validate file integrity before upload

SDK-Specific Issues

JavaScript/Node.js

Issue: fetch is not defined
Solution: Use Node.js 18+ or install node-fetch
Issue: CORS errors in browser
Solution: API calls must be made from server-side

Python

Issue: SSL: CERTIFICATE_VERIFY_FAILED
Solution: Update certificates or use verify=True
Issue: requests.exceptions.Timeout
Solution: Increase timeout or implement retry logic

Service Status & Monitoring

System Status

API Endpoints
Operational
WhatsApp Gateway
Operational
Dashboard
Operational
Media Upload
Degraded Performance
View Full Status Page →

Performance Metrics

API Response Time142ms
Message Delivery Rate99.7%
System Uptime (30d)99.95%
View Detailed Analytics →

Developer Resources

📖

API Documentation

Complete reference for all API endpoints, parameters, and responses.

View Documentation →
🛠️

SDK Libraries

Official libraries for JavaScript, Python, PHP, Java, and Go.

View SDKs →
⚡

Quick Start Guide

Get up and running with AmanahAgent API in just 5 minutes.

Get Started →
🔔

Webhooks Guide

Set up real-time notifications for message events and status updates.

Setup Webhooks →
🔒

Security Guide

Learn about security best practices, compliance, and data protection.

View Security →
📊

Rate Limits

Understand API rate limits, quotas, and optimization strategies.

View Limits →

Contact Information

🏢 Business Hours

Monday - Friday:9:00 AM - 6:00 PM UTC
Saturday:10:00 AM - 4:00 PM UTC
Sunday:Closed (Emergency only)
Emergency Support:24/7 (Enterprise)

🌍 Regional Offices

United States
San Francisco, CA
+1 (555) 123-4567
Europe
London, UK
+44 20 7123 4567
Middle East
Dubai, UAE
+971 4 123 4567

📧 Department Contacts

General Support:support@amanahagent.cloud
Technical Issues:tech@amanahagent.cloud
Sales Inquiries:sales@amanahagent.cloud
Security Issues:security@amanahagent.cloud
Partnership:partners@amanahagent.cloud

🔗 Social & Community

Twitter @amanahagentGitHub OrganizationLinkedIn CompanyDiscord Community

Emergency Support

🚨

Critical Issues

For critical issues affecting production systems, security breaches, or service outages:

Enterprise Customers

  • 📞 Emergency Hotline: +1 (555) 911-HELP
  • 📧 Critical Email: critical@amanahagent.cloud
  • 💬 Priority Escalation: Use "CRITICAL" tag in live chat
  • ⏰ Response Time: 15 minutes (24/7)

All Other Plans

  • 📧 Urgent Email: urgent@amanahagent.cloud
  • 💬 Live Chat: Mark as "High Priority"
  • 📱 Status Updates: status.amanahagent.cloud
  • ⏰ Response Time: 1-4 hours

Getting Started

New to AmanahAgent? Start here

API Reference

Complete API documentation

Contact Sales

Discuss enterprise solutions

Status Page

Real-time system status